Senior Consultant BASIS

Job Description:

JOB DESCRIPTION

Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment.

· Recognized as the escalation point for technical issues for the customer landscape

· Deep understanding of customer landscape and its interfaces

· Understands the customer business, goals and challenges in order to suggest solutions/innovation

· Advises customers on technical requirements, constraints and support in all sorts of technica...