Senior Community Support Coordinator

Job Description
Proven leadership and mentoring abilities.
Excellent communication and interpersonal skills.
Strong analytical and organizational capabilities.
Ability to multitask and manage priorities effectively.
Proficient in community management tools (e.g., Zendesk, social media dashboards).
High emotional intelligence and conflict resolution skills.
Responsibilities
Supervise, mentor, and support Community Support Coordinators in their daily duties.
Conduct regular performance check-ins and provide constructive feedback.
Foster a collaborative, motivated, and customer-centric team culture.
Assign and monitor daily/weekly workloads to ensure even distribution and task completion.
Track progress against response time and resolution targets.
Manage staffing schedules and shift coverage during high-volume periods.
Ensure consistent, high-quality community support across all customer touchpoints.
Review interactions for tone, ...