Senior Cloud Technical Lead (Ottawa)

About the Job

The SAS Cloud Operations team is seeking a Senior Cloud Technical Lead to provide technical leadership for customer engagements running in our cloud environments. In a rapidly growing team, you will collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments.

Responsibilities

• Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
• Oversee and approve all changes for assigned customers.
• Consult with customers to understand their business and how SAS drives their outcomes.
• Deliver excellent customer service with a customer‑first and continuous improvement mindset.
• Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and managed customers.
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