Job Description

Senior Cloud Support Specialist (AspiringIT)

Department: Digital Solutions

Job Type: Contract

Job Location: Toronto

Opportunity

As a Senior Cloud Support Specialist, you will represent the organization in client‑facing activities, ensuring service excellence by supporting onboarding, certification, coordinating stakeholder needs, and resolving complex technical and operational issues.

Key Responsibilities

  • Single point of contact for platform service requests
  • Deliver 2nd/3rd level technical support covering functionality, troubleshooting, and usage
  • Conduct root‑cause analysis for recurring issues and implement preventive measures
  • Act as escalation point for high‑priority incidents, ensuring timely resolution and communication
  • Monitor applications, alerts, and connections to maintain transaction reliabili...

Ready to Apply?

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