Job Description
About the Role This position is for a Senior Cloud Site Reliability Engineer. You will be responsible for the daily operations of Solace Cloud, our market-leading SaaS offering, across leading cloud providers and platforms such as Amazon Web Services, Microsoft Azure, Google Cloud Platform, Kubernetes, etc.
What You Will Do:
Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
Design and implement our infrastructure tooling, observability, and automation
Contribute to making the production operations more efficient, less error-prone, etc.
Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
Process handling service requests and provisioning by the customers.
Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environment...
What You Will Do:
Ensuring that the Solace Cloud Services are healthy and reliable, and that SLAs are being met
Design and implement our infrastructure tooling, observability, and automation
Contribute to making the production operations more efficient, less error-prone, etc.
Expert-level knowledge in handling production Incidents in production-grade multi-cloud environments according to industry-standard Incident management process
Process handling service requests and provisioning by the customers.
Proven ability to manage customer escalations and drive resolution in mission-critical, high-impact production environment...
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