Senior Cloud and Infrastructure Management Engineer

Senior Engineer - Cloud & Infra Management Primary Skill or Must have Skills Major Incident Management Secondary Skill or Good to have skills Event Monitoring Problem Management Change Control Job Description Responsible for planning and coordinating all the activities required to perform monitor and report on the process Responsible for communicating with the Operations Duty Manager Resolver groups and management contacts Responsible for the effective implementation of the process Incident Management and carries out the respective reporting procedure Represent the first stage of escalation for Incidents Monitor the incidents to ensure that the Service Level Agreement are respected Identify initiate schedule and conduct incident reviews Participate and drive high severity Incidents and run bridge calls Creating and assigning the incidents to resolver groups for monitored CI failures teams reported issues for Critical Infra only Expertise as a IM Manager for end to end management activi...