Job Description

Main Responsibilities 

  • Install, configure and maintain Retail application environments
  • Upgrade and patch application environments and their technology stacks
  • Debug issues related to application configuration and technology stacks
  • Create and maintain ad hoc productivity and automation scripts
  • Triage hardware, operating system and related issues
  • Assist development and QA teams in identifying and solving application and performance issues
  • Publish and maintain documentation on web pages related to services offered
  • Operate independently and as part of a team including remote team members and multiple stakeholders
  • Participate in rotational support that includes on call support for non-business hours
  • Provide customer support during their implementation cycle and post go-live
  • Relevant Experience and Training

  • Experience with the troubleshooting and supporting Retail applications including...
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