Senior Client Support Analyst

Essential Duties and Responsibilities:

· Work on a wide variety of key project tasks such as business analysis, technical design and requirements gathering (BRD) in relation to Advantage Fee.

· Implement Advantage Fee for new client projects, configuration setup, testing and go-live support

· Provide Quality Assurance testing to client customizations and product enhancements

· Support system and client acceptance testing conducted by InvestCloud clients

· Analyze current client business processes and recommend improvements

· Act as a subject matter expert on client fee billing and middle/back-office revenue operations and management

· Coordinate troubleshooting / issues with engineering and development

· Production Support monitor Zendesk cases coming in. Assign to the relevant team or investigate and keep tickets updated on a regular basis within the Client SLA.

· Ability to receipt, logging and tracking of all...