Senior Client Services Manager

Overview

Join our team as a Remote Senior Client Services Manager, serving as the primary point of contact for a dedicated portfolio of clients while driving retention, service excellence, and strategic program outcomes. This role requires a strong blend of relationship management, claims or risk management expertise, data-driven consulting, and the ability to lead client meetings, identify opportunities for improvement, and collaborate across teams to deliver exceptional results. How you'll make an impact May manage up to 25 dedicated clients, depending on complexity and/or client requirements. Book of business may cover multiple industries, but with focus in select industry (or industries). Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. Aligns self and external resources around...