Senior Client Service Role at CIBC

Elevate client interactions as a Senior Client Service Representative at CIBC in Victoria-Oak Bay. Deliver exceptional customer experiences while assisting clients with their financial service needs.
CIBC is looking for a Senior Client Service Representative to join the Personal and Business Banking Team. Leverage your expertise in financial products and customer service to enhance client relationships. This full-time role requires a flexible schedule, including evenings and weekends, across multiple banking centres.
Key Responsibilities:
• Engage clients to manage accounts and products
• Solve client issues by taking ownership
• Introduce clients to mobile banking applications
• Connect clients with the right team members
• Ensure meaningful client interactions
Requirements:
• Proven client issue resolution skills
• Strong customer service experience
• Excellent interpersonal communication prowess
• Digital literacy in banking solutions
• Empathy...