Senior Client Relations Executive (FX Dealing Desk) (Toronto)

Senior Customer Relations Executive (FX Dealing Desk)

Ebury Toronto - Office Based

You will act as the primary point of contact for corporate clients, providing daily operational and trading assistance on our FX platform. Responsibilities include managing a portfolio of roughly 300 clients, ensuring they use Ebury as their main platform for trading and payments, and maintaining strong business relationships.

About You

• Passionate about client servicing and eager to exceed expectations.
• Strong written and verbal communication skills.
• Thrives in high‑pressure, fast‑paced environments with significant monthly workload peaks.
• Excellent at prioritising and managing workload around tight time constraints.
• Confident mediating between internal departments to resolve client issues.
• Comfortable handling multiple enquiry types across several platforms.
• Proactive at identifying and resolving client issu...