Job Description

Client & Account Management 

  • Own and lead senior client relationships, acting as the primary point of accountability across assigned accounts

  • Build trusted partnerships with client stakeholders across HR, Finance, and senior leadership levels

  • Develop and execute client account strategies, including service models, governance structures, and engagement plans

  • Lead internal account teams through effective planning, coordination, communication, delegation, and performance management

  • Ensure delivery of agreed service standards, KPIs, and contractual commitments

    • Operational Excellence & Service Delivery

  • Drive operational discipline across client accounts, ensuring:

    Effective workload planning and resource allocation

    Strong project management with clear objectives, timelines, and deliverables

    Timely, accurate, and high-quality client outputs

  • Oversee financial m...

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