Senior Client Implementation Manager

JOB DESCRIPTION

We are seeking a Senior Client Implementation Manager to lead the delivery and long-term success of our largest, most complex client engagements — from signed deal through onboarding, go-live, and ongoing adoption. In this role you will run high-value, multi-phase software implementations end to end while serving as the client's primary point of contact and trusted advisor throughout the lifecycle and beyond. Because you'll be working with our most strategic accounts, you'll also play a hands-on role in shaping and improving how our delivery and client success practices operate as we scale. The ideal candidate combines strong project management discipline with outstanding relationship and communication skills, and is comfortable translating between client needs and technical configuration.

This role is open to candidates across Canada.

RESPONSIBILITIES

Implementation Leadership