Job Description
JOB DESCRIPTION
Claims Processes
- Deal with technically complex claims within their mandate.
- Verify and validate all documents under the policy cover and approve or reject claims within delegated authority.
- Exercise proper judgment and decision-making to analyse the claimed exposure, determine the proper course of action and appropriately finalise the claim.
- Escalate complex claims to Line Manager.
- Assist Junior Claims Controllers on technical claims.
- Ensure workflow is managed properly on CMS system.
- Daily (or as required by management) progress reporting.
- Engage with brokers and Agent companies promptly as required.
- Engage with Underwriting department on cover issues, inform them of gaps in cover and policy wording and provide them with any claims rela...
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