Senior call centre ai engineer

IGrow Wealth Investments Group of Companies proudly positioned as South Africa’s #1 Investment company is searching for a dynamic and driven Senior Call Centre AI Engineer to join our growing team in Durbanville, Cape Town .

In this hands‑on role, you will work with technologies such as AI voice agents, Large Language Models (LLMs), predictive dialing, 3 CX, SIP telephony, Eleven Labs, and CRM integrations. If you are passionate about conversational AI, automation, and building intelligent customer‑facing solutions at scale, we would love to hear from you.

Qualifications 5+ years of software or AI engineering experience, with at least 2 years focused on conversational AI or contact centre technology. Proven track record of designing and deploying voice AI or chatbot systems in production at scale. Hands‑on experience with voice/telephony – 3 CX, SIP predictive dialing, and voice AI such as Eleven Labs. Strong understanding of LLM architectures, prompt engineering, RAG...