Job Description

MCI is seeking experienced call center leaders in Lambunao, Philippines. This role involves coaching and developing a team of 5-10 supervisors focused on enhancing performance and customer satisfaction.

Responsibilities include managing workforce activities, analyzing metrics, and driving accountability within the team. Ideal candidates will have a high school diploma, strong English skills, and experience in customer service.

We offer competitive compensation and a variety of benefits, including health coverage and allowances.

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