Job Description

We are seeking a highly experienced Senior Call Center Operations Manager (or Director-level leader) to fully own and optimize our outsourced call center (BPO) operations. This role is focused on driving performance, structure, and accountability across Tech Support Level 1 and Level 2 teams , with a strong emphasis on telecommunications / telco environments .


***Salary up to USD 4,000 based on experience***


Ideal Candidate


A hands-on operational leader with strong analytical skills and a performance-driven mindset, ideally from a telecom or telco-heavy support environment , who can bring structure, discipline, and measurable improvements to complex call center operations.


About the Role


You will be responsible for end-to-end operational leadership of call center ...

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