Job Description

Job Title: Senior Business Analyst
Job ID: 82655

Location: Vancouver, British Columbia





What you will be doing:

Problem Discovery and Analysis
  • Lead discovery workshops and interviews with leadership and Subject Matter Experts (SMEs) to deeply understand and document the challenges and opportunities within current billing processes.
  • Ask insightful questions to distinguish stated wants from underlying business needs, ensuring the core problem is accurately defined.
  • Analyze and map current-state (as-is) business processes, identifying key pain points, inefficiencies, and strategic gaps.
    • Stakeholder Analysis and Alignment
  • Conduct comprehensive stakeholder analysis to identify key players and user groups, developing personas to champion a human-centered approach.
  • Act as the central communication liaison, ensuring all stakeholders have a shared understanding of the problem space a...

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