Senior Business Analyst

Job Summary: <div winautomationvisibilitylandmark="true"><br winautomationvisibilitylandmark="true" /> The Senior Business Analyst will play a crucial role in managing the transition of a Contact Centre solution from a legacy platform to a new CCaaS solution. This involves serving as a subject matter expert for Contact Centre processes and functionality, developing requirements for technology changes, conducting business process reviews, managing operational issues, and collaborating with stakeholders to support the effective operation of the Client and Lawyer Support Centre (CLSC). The role requires a strong understanding of contact center operations, analytics, and related technologies, with a focus on process improvement and stakeholder collaboration.</div> <div winautomationvisibilitylandmark="true"> </div> <div winautomationvisibilitylandmark="true">Location:Toronto, Ontario, Canada</div> <div wi...