Senior Business Analyst

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Job Title: Senior Business Analyst – Salesforce (Telco)

Contract Type : 6-Month Contract

Location: London (Hybrid 2/3 split)

Start Date: ASAP

About the Role

We’re looking for a Senior Business Analyst with deep Salesforce expertise and a strong background in the telecommunications sector. This is a high-impact role within a major digital transformation programme, focused on optimising customer journeys, deprecating legacy CRM systems, and driving value through the Salesforce platform , particularly in areas like AI and automation.

Key Responsibilities

• Define end-to-end scope and requirements across Product, Proposition, Customer Experience, and Enterprise domains.
• Lead customer and technical data migration strate...