Senior Business Analyst

The role will report to the AVP/VP leading the team

The role will involve working on multiple analyses through the year on business problems across the client life cycle – acquisition, engagement, client experience and retention – for the TTS business

This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

Bachelor’s or Master’s Degree with 5-8 years of experience in data analytics

Must have:

Marketing analytics experience

Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention

Experience across ...