Senior Breakdown Controller

Senior Breakdown Controller

We are seeking a highly skilled and experienced Senior Breakdown Controller to lead our team of breakdown controllers. The ideal candidate will be responsible for managing a team that handles inbound breakdown and repair calls/emails, dealing with emergency breakdowns, organising repairs, and ensuring efficient and effective resolution of all breakdown incidents. This role requires strong managerial skills, a deep understanding of repair processes, and the ability to maintain high standards of customer service.

Reporting to: Technical & Breakdown Manager

Liaising with: Operations team, Head Office staff, Customers, External Engineers & Suppliers, LOLER and Maintenance manager.

Responsibilities

• Lead a team of breakdown controllers while maintaining current workload
• Handle inbound breakdown and repair calls/emails, coordinating immediate responses to emergency breakdowns.
• Arrange and o...