Job Description

We are looking for Senior Backend Engineers to help build and evolve the core communication and automation systems powering the M&S Contact Centre.
You will work on telephony integration, voice/IVR automation, NLP/intent workflows, and backend microservices that directly support ~500 customer service agents.

The ideal candidate has strong experience in Java/Kotlin, hands-on expertise with Twilio / communication APIs, and exposure to Google CCAI or customer service platforms.

Location: Remote / India
Open Roles: 2 Positions
Experience: 6–12+ Years

Requirements

Responsibilities

  • Integrate and extend Twilio APIs for call routing, IVR flows, telephony, and automation.
  • Configure, maintain, and optimise Google CCAI (voicebots, chatbots, transcription, NLP/intent models).
  • Build and maintain microservices and APIs that connect to internal M...

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