Job Description

What success looks like in this role:

The Senior Automation Analyst will lead automation initiatives across multiple clients and solutions, owning the end-to-end lifecycle from intake analysis to delivery and closure. This role combines strong client engagement, process design, and agile expertise with selective use of AI tools to accelerate discovery, improve documentation, and enhance decision-making. The analyst will mentor junior team members and demonstrate proficiency in Scrum, Product Owner, and Scrum Master responsibilities.

Key Responsibilities

  • Client Engagement & Relationship ManagementAct as the primary point of contact for clients regarding automation initiatives.Manage Level 1 client escalations and ensure timely resolution.Use AI-powered sentiment analysis selectively to assess client feedback and improve communication strategies.
  • Opportunity Identification & AnalysisIdentify automation opport...

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