Job Description
The Business Client Services (BCS) supports with all servicing activities for all
Commercial customers in contact with BCS. They are responsible for delivering a
professional service that helps our customers solve their queries, over the
telephone and via digital channels. Through extensive training, skills will be in
developed to ensure that our customers are receiving Good Outcomes. This will
be delivered through actively listening, responding with pace, providing answers
required, offering advice to support the customers journey and being proactive
with additional support/ product information. By achieving this we will drive
customer sentiment in HSBC which will in turn lead to increased opportunities.<...
Commercial customers in contact with BCS. They are responsible for delivering a
professional service that helps our customers solve their queries, over the
telephone and via digital channels. Through extensive training, skills will be in
developed to ensure that our customers are receiving Good Outcomes. This will
be delivered through actively listening, responding with pace, providing answers
required, offering advice to support the customers journey and being proactive
with additional support/ product information. By achieving this we will drive
customer sentiment in HSBC which will in turn lead to increased opportunities.<...
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