Job Description

The opportunity

We’re looking for candidates who can work with us as Experience Management (EM) POC for assigned SET(s)/industry/sector teams to ensure timely execution of resource scheduling activities and deliver highest quality scheduling support while meeting deployment timelines.

Your key responsibilities

  • Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams

  • Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.

  • Proactively identify staffing challenges and provide customized scheduling solutions.

  • Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.

  • Ensure resource schedules are timely and accurately updated on the scheduling tools.

  • Optimize resource utilization throug...

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