Senior Assistant - Operations

Operations Support

• Support daily import and export processing activities.
• Monitor package movement and shipment status.
• Coordinate pickup and delivery activities with drivers.
• Prepare operational reports and maintain records.
• Ensure compliance with UPS operational procedures and service standards.

Customer Service

• Respond to customer inquiries regarding shipments, pickups, deliveries, and claims.
• Investigate service failures and provide timely updates to customers.
• Coordinate with internal departments to resolve shipment-related issues.

Administrative Duties

• Prepare and maintain operational documentation and filing systems.
• Process invoices, vendor payments, and cash handling records where applicable.
• Monitor office supplies and administrative requirements.
• Support audits and compliance checks.

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