Job Description

Job Description

The Senior Application Support Specialist (Level 2) is there to provide dynamic and exceptional deep level quality technical support to our customer and partner base. Bringing all experience, individual expertise and resources coupled with wider Snow resources and expertise to deliver a superior level customer service experience. This is a Hybrid role we do expect employees come to the office (Sydney) at least 2 days a week. 

Diagnosing, troubleshooting and analysing complex issues and bugs in customer environments and within Snow’s applications.

Applying workarounds and helping customer with configuration to mitigate or resolve issues.

  • Providing technical support and maintenance on all Snows Products
  • Performing advanced troubleshooting within customer environments focused on the recreating customer reported issues and escalating to Product Engineering.
  • Collaboration with the support teams, to up...

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