Job Description
Job Summary As an L2 Support Engineer, you will play a critical role in ensuring the reliability and stability of our mission-critical systems supporting banking domain operations. You will provide advanced support by troubleshooting, analysing, and escalating issues, while driving automation and operational improvements. This is a mostly remote position requiring shift flexibility, with occasional onsite presence for meetings or major activities at one of our four OFSS locations.
Key Responsibilities
- Monitor and troubleshoot production systems using UNIX/Linux, SQL, and log management tools (Splunk, Grafana, App-dynamics)
- Provide second-level support for application and database issues perform root cause analysis and resolution
- Collaborate with DevOps teams to maintain and enhance CI/CD pipelines (primarily with GitLab)
- Utilize job scheduling...
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