Senior Application Support ( Salesforce, Active directory) ( Fully Remote)

Senior Application Support (Salesforce, Active Directory) (Fully Remote)

Position: Senior Support Specialist (Salesforce, Active Directory) (Fully WFH)

Duration: Full Time

Working mode: Fully Remote

The Impact

In this role, you directly support our customers' ability to operate, configure, upgrade, and troubleshoot products effectively. Your technical expertise and problem-solving skills help maintain customer satisfaction across APAC and globally. The position enhances product adoption, reduces downtime, and strengthens our reputation as a trusted engineering solutions provider.

Responsibilities

Provide operational, configuration, upgrade, and usage support for products including EWB, Thread, Goldfire, and others.

Troubleshoot issues across client environments—including Windows, IIS, networking, authentication, cloud, and integrations.

Take ownership of customer requests (techni...