Job Description

We are seeking an experienced Application Support Engineer with strong expertise in retail banking systems, card platforms (credit/debit), and solid technical skills in Java and SQL. The candidate will be responsible for supporting critical banking applications, ensuring system stability, and providing timely resolution to production issues.


Key Responsibilities:


  • Provide L2/L3 production support for retail banking and card-related applications

  • Monitor application health, troubleshoot issues, and ensure high availability

  • Investigate and resolve incidents related to credit/debit card processing systems

  • Perform root cause analysis (RCA) and implement preventive measures

  • Work closely with development, QA, and business teams to resolve defects and improve system performance

  • Execute and validate SQL queries, data fixes, and backend t...

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