Job Description
Senior Cloud & Application Support Engineer
(Infrastructure & Reliability Focused)
Hybrid – 3 days per week onsite required
Approved office locations: San Francisco, Boston, Raleigh, Dallas, or Waterloo (Canada)
Overview
We are seeking a senior-level technical professional who thrives at the intersection of infrastructure and application support. This individual will own complex production issues end-to-end, drive root cause analysis, and partner closely with engineering to improve system reliability, performance, and operational efficiency.
This is not a purely development role it is ideal for someone who blends cloud infrastructure expertise with deep application troubleshooting capabilities and enjoys solving ambiguous, high-impact production challenges.
Production Issue Ownership
Own customer-facing and internal production issues from initial report through resolution
Perform thorough root cause analysis and document findings
Troubleshoot complex appli...
(Infrastructure & Reliability Focused)
Hybrid – 3 days per week onsite required
Approved office locations: San Francisco, Boston, Raleigh, Dallas, or Waterloo (Canada)
Overview
We are seeking a senior-level technical professional who thrives at the intersection of infrastructure and application support. This individual will own complex production issues end-to-end, drive root cause analysis, and partner closely with engineering to improve system reliability, performance, and operational efficiency.
This is not a purely development role it is ideal for someone who blends cloud infrastructure expertise with deep application troubleshooting capabilities and enjoys solving ambiguous, high-impact production challenges.
Production Issue Ownership
Own customer-facing and internal production issues from initial report through resolution
Perform thorough root cause analysis and document findings
Troubleshoot complex appli...
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