Senior Application Support Engineer

Work Location Ho Chi Minh City, Vietnam


Job Description

- Monitor and work on the service desk ticket queue

- Interact with customers or clients and help solve their technical issues

- Perform analysis on software application functionality

- Assist the Service Delivery Manager in preparing meetings and reports

- Collect required information and create bug tickets

- Maintain the internal knowledge base

- Make quick code-related changes



Year of Experience 4+ years of experience



Job Requirements

Technical:

- Bachelor’s degree in computer science or equivalent

- Excellent analytical skills

- Excellent communication skills

- Independent but committed team player

- Experience in IT with emphasis in customer facing organizations

- Experience with Jira or other issue tracking systems

- Knowledge of Linux, SQL and NoSQL databases<...