Job Description

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As a Managed Services Support Lead, you will be an important part of a growing global team of talented Application and Infrastructure engineering professionals. You will be able to test your troubleshooting and analysis skills by mentoring a variety of engineers in solving complex and high priority issues for clients. You will also have a unique opportunity to become integrally involved with a variety of different code bases across an array of clients from varying industries and leading internal projects.

What you’ll do:

  • Analyze error logs and review inherited code to determine the root cause of issues reported by the client. 
  • Utilize systems like Jira Service Desk and Microsoft Teams to communicate directly with clients or team members regarding findings and recommendations. 
  • Work directly with the client on system enhancements and bug fixes on a per-ticket basis. 
  • Educate yourself on a variety of ...

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