Senior Application Support Engineer

Job Description

We are looking for a detail-oriented and proactive Senior Application Support Engineer to join our IT support team. This role primarily involves ensuring the seamless operation of our applications by addressing and resolving application issues, monitoring application uptime, and tracking Service Level Agreements (SLA). The ideal candidate will also have experience in automating operational tasks to improve efficiency and enhance system reliability. The role requires someone who can troubleshoot complex application issues while driving automation initiatives to improve processes and reduce manual intervention.

Key Responsibilities

1) Application Support & Troubleshooting

• Provide timely resolution of application issues by diagnosing and troubleshooting software malfunctions or performance problems.
• Collaborate with development teams to identify and resolve root causes of recurring issues.
• Assist in analysing and re...