Senior Application Support Engineer (L2)

Requirements

• Provide second-level application support for business-critical applications and assigned projects.

• Investigate, troubleshoot, and resolve application-related incidents and service requests within the agreed SLAs.

• Perform root cause analysis and support problem management activities.

• Analyze logs, system behavior, and application data to identify and resolve issues.

• Execute SQL queries to investigate data-related incidents and validate application behavior.

• Work closely with development teams, business teams, and other stakeholders to ensure timely issue resolution.

• Manage and update incidents, service requests, and problem records using the organization's ticketing system.

• Support testing activities, validate fixes, and perform functional verification before promoting solutions to production.

• Participate in major incident investigations and provide technical input when requi...