Job Description

Senior Application Support is required for a multinational supply chain services company located in Cairo Sokhna Road.


Responsibilities:
  • Investigate, troubleshoot, and resolve issues escalated from Level 1 support.
  • Communicate status and resolutions to users and stakeholders promptly.
  • Perform root cause analysis and implement long-term fixes.
  • Collaborate with development and infrastructure teams on complex problems.
  • Monitor application performance and proactively log errors.
  • Maintain documentation for incidents, known issues, and procedures.
  • Support software deployments, patches, and upgrades alongside IT teams.
  • Ensure high customer satisfaction with timely issue resolution.
  • Participate in on-call rotation for after-hours support as needed.
  • Comply with internal policies, SLAs, and regulatory requirements.
    • Requirements:
  • Bachelor’s degree in computer science, Information Technology,...

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