Job Description

The Role

Roles and Responsibilities

  • Adherence to ISO 9001:2008, ISO 27001, Policies & Procedures
  • Proven experience troubleshooting security issues across various technologies
  • Customer-centric career experience and excellent Time management skills.
  • Ability to work within customer focused team and Excellent communication skills
  • Take ownership of customer issues reported and see problems through to resolution.
  • Troubleshoot and resolve issues through sharing best practices and direct resolution.
  • Excellent written and verbal communication and effective organizational and multi-tasking skills. Proven ability to quickly learn new technical domains and train others.
  • Should be flexible to work in an operational environment, rotational shifts and on-call schedule.
  • Other general responsibilities as instructed by management.

Ideal Profile

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