Job Description

Position Summary

The Senior Application Systems Analyst serves as a subject matter expert providing advanced support for reservation and revenue management systems. This role focuses on resolving user issues, improving support workflows, and enhancing customer experience through efficient incident management and continuous service improvement. The analyst collaborates with business stakeholders, service providers, and IT teams to ensure seamless system performance and reduced incident recurrence.

Scope


Location: London


Role Type: Individual Contributor

Key Responsibilities

  • Provide expert-level application support and act as escalation point for complex issues
  • Manage end-to-end incident resolution using ServiceNow, phone, chat, and knowledge tools
  • Improve categorisation, workflows, and processes to reduce incidents and resolution times
  • Collaborate with internal teams, service...

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