Senior Application Engineer, Contact Centre Platforms

Job Description

Create your best future and join Network Services Team as a Senior Application Engineer, Contact Centre Platforms.  
 
What’s the role?

The Senior Application Engineer, Contact Centre Platforms role is responsible for providing expert services and knowledge in relation to designing, developing, implementing and supporting critical contact centre application development capability within a cloud-native environment. 

This role will be focused on utilising critical skills in API and code development, SDLC and DevOps to support a large-scale re-platforming program moving from an on-premises platform to a cloud native, contact centre as a service. You will be augmented with a team of Contact Centre specialists to help augment and uplift your skillset.

Key Duties:

• Design and deliver REST APIs using OpenAPI/Swagger, ensuring alignment with SDLC, architecture standards, best prac...