Job Description

Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing/scheduling effectiveness, planning and decision-making.

  • Bachelors degree required
  • Minimum of 2 years solid experience in Workforce (Real Time Analysis)
  • Scheduling and Forecasting background required for External Candidates
  • Strong communication skills
  • Advanced proficiency in Microsoft Excel
  • Proficient in In Contact, Verint and Genesys Cloud
  • Proficient in handling Tableau (required)
  • Alteryx and Power BI experience preferred
  • Willing to work US hours and do rotating shift on Saturdays
  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to ...

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