Job Description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Role and Key Responsibilities

  • Create Capacity Plans for Enterprise and co-create with partners for their sites
  •  Prepare, monitor, and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements
  • Oversee the overall Capacity planning for HC
  • Would need to continuously monitor the performance against the plans and refine and redefine assumptions as and when required
  • Modeling FTE requirement for long term and Short-term including capacity recommendations to close gaps and optimize resources
  • Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan
  • Maintain Historical Data and trends
  • Review DOW and Intraday Patterns
  • AHT...

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