Job Description
(Please note this is a Direct Search led by Bacardi, Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs.)
- Manage local/outsourced teams to deliver the agreed SLA (Service Level Agreement) to the business
- Support local legacy application, if any left that has not been replaced yet
- Be the local contact for the global IT teams to manage global projects
- Support any local Business meetings, VIP support when required
- Input into operations budget if required
- Provide high level customer service support in daily incident, problem and performance management through in-depth root cause analysis
- Regularly review and propose preventative and corrective maintenance through Change Management processes and maintenance schedules to meet minimum unplanned down time.
- Participate in integration & release & change management planning to ensure alignment of all teams with initiatives.
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