Job Description

Job Description

Purpose of the job:

Acts as the liaison between the clients, commercials, and various operational teams. This role advises, suggests, and discusses solutions with the internal and external clients in terms of NielsenIQ Products for all operational matters, without sales activities, as well as builds operational trust in the data and its quality. This role is a client-facing role.

Accountabilities:

  • Ensure regular execution of the BAU deliverables maintenance and delivery to clients
  • Communicate to client in case of BAU delivery encounters: delay (limited scope), rework, as well as align with CS on prioritization
  • Coordinate with BAU on post-production and pre-delivery checks for clients
  • Act upon the incident management process according to the formalized process and RACI
  • Responsible for quality assurance & resolution of operational escalations – working with Customer Support (which is A...

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