Senior Analyst – Customer Support

Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience.

Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and customization, content search, explanation, and integrity.   The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the vital action is taken to resolve a customer's enquiry.

Responsibilities:

• Respond to customers' enquiries relating to information, product functionality and fault calls ...