Senior Analyst, Customer Operations

Overview

Recognized as one of Canada’s top startups two years in a row — climbing from #4 in 2024 to #2 in 2025 — Hiive is a fintech/marketplace startup connecting buyers and sellers of stock in venture-backed pre-IPO companies. Thanks to our industry-leading technology and best-in-class sales and trading team, we are home to the fastest-growing marketplace for the stock of “unicorns” on the planet. As a profitable and rapidly growing business backed by US venture capital investors, we are seeking to scale our high-performing team.

Hiive is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed.

Responsibilities

• Maintaining critical operational processes to ensure efficient, compliant, and timely onboarding for Hiive users.
• Supporting customers directly via email, providing timely product guidance and technical support.
• Identifying and raising friction points in daily onboarding wor...