Job Description
Support Chartwell's mission as a Senior Analyst focusing on Operational Technology with a bilingual edge. Enhance service delivery for better resident experiences.
In this senior role, you will provide essential support for Chartwell's Operational Technology, prioritizing system efficiency and user satisfaction. Your work will empower staff to deliver superior care while managing telecommunications and life-safety systems within a comprehensive IT framework. Your analytical skills will help ensure compliance and improvement in service delivery.
Key Responsibilities:
• Manage incidents through a formalized reporting process
• Oversee installation and maintenance of VoIP and other communication tools
• Collaborate with third-party vendors for optimal system performance
• Actively seek operational improvements and document findings
• Mentor junior analysts while driving customer satisfaction
Requirements:
• 5–7 yea...
In this senior role, you will provide essential support for Chartwell's Operational Technology, prioritizing system efficiency and user satisfaction. Your work will empower staff to deliver superior care while managing telecommunications and life-safety systems within a comprehensive IT framework. Your analytical skills will help ensure compliance and improvement in service delivery.
Key Responsibilities:
• Manage incidents through a formalized reporting process
• Oversee installation and maintenance of VoIP and other communication tools
• Collaborate with third-party vendors for optimal system performance
• Actively seek operational improvements and document findings
• Mentor junior analysts while driving customer satisfaction
Requirements:
• 5–7 yea...
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