Senior AI Developer

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RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems—before the subscriber ever needs to call. Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building agentic qualities into our solutions. As we pivot our platform to be AI-first, we’re looking for a Senior AI Developer who thrives at the intersection of applied machine intelligence and practical engineering.

What You'll Do

• Build agentic AI systems that solve real-world connectivity and support problems through planning, tool use, and multi-step reasoning.
• Lead the effort in evaluating LLM usage for safety, correctness, hallucination, contextual relevance, and performance—ensuring the right model is used for the job.
• Design robust pro...