Job Description
Elevate your career at FSS as the Senior Technical Service Advisor focused on multi-brand troubleshooting. Provide essential Tier 2 support and streamline complex equipment repair processes across North America.
This pivotal position acts as the primary technical escalation point for service partners. You will oversee advanced diagnostics, collaborate directly with manufacturers, and ensure the delivery of high-quality service through your extensive knowledge base.
Key Responsibilities:
• Manage Tier 2 technical escalations for service partners
• Perform advanced fault diagnostics using various tools
• Interface with factory engineers to resolve issues
• Create and update technical documentation and guides
• Analyze warranty claims and improve processes
Requirements:
• At least 5 years of experience in technical service
• Strong diagnostic skills across multiple platforms
• Familiarity with foodservice equipment is essential
• Understanding of error ...
This pivotal position acts as the primary technical escalation point for service partners. You will oversee advanced diagnostics, collaborate directly with manufacturers, and ensure the delivery of high-quality service through your extensive knowledge base.
Key Responsibilities:
• Manage Tier 2 technical escalations for service partners
• Perform advanced fault diagnostics using various tools
• Interface with factory engineers to resolve issues
• Create and update technical documentation and guides
• Analyze warranty claims and improve processes
Requirements:
• At least 5 years of experience in technical service
• Strong diagnostic skills across multiple platforms
• Familiarity with foodservice equipment is essential
• Understanding of error ...
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