Senior Account Servicing and Operations Manager

Key Responsibilities

1. Client Account Servicing & Relationship Management

• Serve as the primary point of contact for assigned clients and projects.
• Build and maintain long-term relationships with corporate clients, agencies, government bodies, and partners.
• Attend client briefings, meetings, site recce, rehearsals, and project discussions.
• Understand client objectives, branding requirements, budgets, and operational expectations.
• Provide strategic event recommendations and creative solutions based on client goals.
• Ensure timely follow-up on client enquiries, quotations, revisions, and approvals.
• Manage client expectations, project timelines, and deliverables professionally.
• Prepare presentation decks, event proposals, quotations, and project reports.

2. Event Project Management

• Oversee the full lifecycle of events from pre-event planning to execut...